Your AI front desk
How Foreman’s assistant handles customer texts — what it does, and what’s still switching on.
The AI front desk works your text inbox so you can keep working. It answers common questions, captures what the customer needs, and books the job when it can — and you read every thread. You’ll find it at Settings → AI front desk.
Switching on: what’s ready and what isn’t
Texts coming in are fully live. A complete stranger can text your Foreman number and they arrive as a lead with their message attached, without you touching anything. Texts going out are still waiting on phone-carrier approval — standard registration every platform goes through. Because the assistant answers by text, it stays off until that clears. We’ll tell you the day it turns on.
What it will do
- Reply to inbound customer texts and keep the conversation moving.
- Answer the questions you get asked ten times a week, using your own prices and hours.
- Hand anything that needs a human straight to you, so you’re never out of the loop.
You stay in control
You choose whether it answers all the time, only after hours, or not at all. It only ever texts — it never phones a customer or talks over you. Missed calls are handled separately and are switched on: when a call to your Foreman number rings out, the caller lands in Messages as a lead and you get a notification, and once your number clears carrier approval Foreman texts them back once — “sorry we missed your call, reply here”. One text per caller per hour, never a sequence, and Settings → Customer messages turns it off. Two things it cannot do: catch a caller who hangs up while your phone is still ringing, and catch a call your own voicemail picks up before the 20-second forward gives up.